The Company GKT Car Rentals is a contemporary transport/logistics management solution provider with core competence in the provision of short term car rental and long term car leasing solutions. We have developed competence and generated a degree of pedigree in the provision of short/long term car hire services, driver management services and fleet management services.
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Location: Lagos
Employment Type: Full-time
Job Description
We a looking for a dynamic Client Experience Officer who is willing and ready to help deliver a happy customer experience and support our sales team to prioritize customer preferences in the company’s marketing strategy. Also, we require a calm personality, with the ability to stay calm under immense pressure.
He or she would also be responsible for generating B2C sales leads and closing sales enquiries etc.
Responsibilities
Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
Collaborate with other departments to ensure excellent customer service
Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
Receive and responding to customer service inquiries
Identify needs/wants of customers
Make available product brochures for customers and guide them on the use of the website.
Update details for personal and business clients, such as name and address details
Provide pricing and delivery information to customers
Educate customers on deals and promotions the company is offering
Attend to enquiries and resolve complaints through phone, email, or social media
Assist with placement of orders, refunds, or necessary exchanges
Attend to guest of the company.
Ensure record of payment information, customer balances and other pertinent information such as addresses and phone numbers are properly kept
Assist in selling products and services
Utilize computer technology to handle high call volumes
Regularly compile reports and submit to the management on overall customer satisfaction and customer data base.
Requirements
Minimum of OND / HND / BSc
2+ years of sales/customer service experience.
Excellent customer service and sales skills.
Strong verbal and written communicator.
Excellent phone and presentation skills.
Proficiency in Microsoft Office, CRM, and sales software programs.
Good negotiation and problem-solving skills.
Salary
N100,000 – N150,000 monthly.
Application Closing Date
7th February, 2025.
Method of Application
Interested and qualified candidates should send their CV and application to: gktbusiness@gmail.com using the job title as the subject of the mail.
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