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Social Security Announces Plan to Reduce Costs and Improve Identity Verification Services

Oluchi Omai - March 19, 2025


March 19, 2025

The Social Security Administration (SSA) has announced a new plan to cut costs and improve its Electronic Consent Based Social Security Number Verification (eCBSV) service. This effort comes in response to feedback from stakeholders and recommendations from a recent Government Accountability Office (GAO) audit. The goal is to make the system more efficient while strengthening protections against identity fraud.

A Commitment to Better Service

"We are committed to enhancing the eCBSV service to better serve our stakeholders and effectively combat identity fraud,” said Lee Dudek, Acting Commissioner of Social Security. “By reducing costs and improving our processes, we aim to provide a more accessible and efficient tool for financial institutions and other entities."

Since its launch, the eCBSV service has been widely used by the financial industry, congressional committees, and advocacy groups like the Big Tent Coalition (BTC). However, the GAO’s September 2024 audit identified key areas for improvement, including cost efficiency, user participation, and service limitations.

Key Changes Under the Plan

Cost Reductions

  • SSA will cut operating costs by up to 40% while ensuring essential services remain intact.
  • Fees for businesses and other organizations using the system will be reduced by 25%, making it more affordable for participants.

Service Enhancements

  • SSA will improve the "no-match" results provided by eCBSV, helping users make more informed decisions.
  • Future updates will explore integrating Consent Based SSN Verification (CBSV) with eCBSV, simplifying processes and expanding access.

Stronger Stakeholder Collaboration

  • SSA will continue working closely with stakeholders through regular meetings and feedback sessions to refine and implement improvements.

Next Steps

The SSA will roll out the changes in phases, starting immediately. The agency remains committed to ensuring the eCBSV service is a reliable tool for financial institutions and other organizations working to prevent identity fraud.

For more updates, visit SSA’s website.

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Oluchi Omai

Posted by: Oluchi Omai

As an Online Editor and Producer, I bring a wealth of experience in digital media and content creation, with a strong foundation in filmmaking. I specialize in overseeing the production and editing of online content, ensuring that it meets high standards of quality and engages audiences effectively. My expertise lies in managing digital projects from concept to completion, including writing, editing, and producing content that resonates with diverse audiences. I have a keen understanding of storytelling, which I apply to create compelling narratives in both written and visual formats. In my role as a filmmaker, I have developed a deep appreciation for the art of visual storytelling. I leverage this experience to produce high-quality video content that enhances online platforms and delivers powerful messages. Whether working on short films, documentaries, or promotional videos, I strive to create impactful and engaging content that captivates viewers.

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